Assistant General Manager

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Working with us is not just a job; it’s an opportunity to be part of a legacy that has been serving great meals and creating memorable experiences for nearly four decades. Here’s why you should consider joining our team:

At Pietro’s, we understand the value of hard work, and we believe in rewarding our team accordingly. We offer competitive wages to ensure that your dedication and efforts are recognized and compensated fairly.

We care about the well-being of our employees and their families. That’s why we provide a comprehensive benefits package that includes:

• Health Insurance:
  Your health is important to us. Our health insurance plans are designed to keep you and your loved ones covered.
• Retirement Plans:
  Planning for the future is essential. We offer retirement plans to help you build a secure financial future.
• Flexible Schedules:
  We understand the importance of work-life balance. Our flexible scheduling options help you manage your work and personal life effectively.

At Pietro’s, we have built a loyal customer base over the years, and our guests are at the heart of everything we do. Working here means being part of a community that appreciates and enjoys our food, creating a positive and rewarding atmosphere.

Joining Pietro’s means becoming part of a team that values collaboration, respect, and camaraderie. Our staff is a diverse group of individuals who share a passion for delivering exceptional service and creating a welcoming environment.

If you’re looking for more than just a job – if you want to be part of a longstanding tradition of excellence, enjoy great pay and benefits, and work alongside fantastic coworkers and guests – then Pietro’s is the place for you! Come be a part of our family and help us continue the legacy of providing exceptional dining experiences.

We are looking for an experienced and passionate Assistant General Manager (AGM) to join our team. As an Assistant General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful as an Assistant General Manager, you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how you support our guests.

You will assume a wide variety of responsibilities and duties such as recruiting and hiring restaurant staff, training and development, overseeing food quality, greeting and serving restaurant guests, and supporting service.

The Assistant General Manager is expected to operate with a General Manager mindset and capability. This role is responsible for understanding and supporting all aspects of restaurant operations, including financial performance, leadership development, and operational execution. While reporting to the General Manager, the AGM should be able to step into the GM role as needed and run the restaurant confidently and independently.

• Manage and oversee restaurant operations
• Deliver exceptional guest service
• Ensuring guest satisfaction
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Develop hourly staff
• Hire new employees
• Terminate employees when necessary
• Training and evaluating staff performance
• Manage labor
• Manage restaurant supplies
• Create and nurture a positive working environment
• Conduct and participate in financial reviews, including sales, labor, and controllable costs
• Understand P&L statements and support the General Manager in driving financial performance
• Train, coach, and develop Assistant Managers and supervisory team members
• Ensure management team accountability and consistency across shifts
• Assist in setting goals and action plans for management and hourly teams
• Maintain operational standards and enforce company policies consistently
• Serve as the acting General Manager when the GM is not present
• Model leadership behaviors and decision-making expected of a General Manager

• Ideally, 2+ years of experience as an Assistant General Manager or similar role
• Ideally, 5+ years of customer service experience
• Computer literacy
• Strong leadership, motivational, and people skills
• Critical thinking and problem-solving skills
• Experience with restaurant financials, labor management, and cost controls
• Demonstrated ability to train and develop managers
• Ability to lead the restaurant independently when required