General Manager Lodi, CA

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‑driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As General Manager on Via's Operations Team, you will manage a first‑of‑its‑kind, intermodal transit service while gaining exposure to a fast‑paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it—making it a challenging people‑facing role that spans entrepreneurship, business development, and operations management. We hope you are up for it!

This is an on‑site role located in Lodi, CA

• Manage the on‑site daily operations of Via’s service on behalf of our partner.
• Prioritize operational issues as a real‑time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round‑the‑clock team.
• Manage and mentor the on‑site team of dispatchers and shift managers.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise closely with Via senior management and Via’s external partners.
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local, and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

• Experienced operator, with at least 6‑8 years of experience and holding a Bachelor's degree.
• Independent self‑starter who thrives in fast‑paced environments and feels comfortable with a high level of responsibility.
• Savvy and tactful communicator who intuitively finds the right tone in every situation.
• Commitment to fostering a culture deeply committed to providing a world‑class customer service experience.
• Detail‑oriented executor who is obsessively action‑oriented and thrives while operating autonomously.
• Exceptional leader with extensive experience leading support teams; people love working with you and for you.
• Flexible and adaptable, loving the challenge of adapting to change rapidly and making things work on the fly.
• Proven track record of managing teams (at least 3‑5 years) and developing people—motivating and getting the best work out of every person you work with.
• Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility.
• Problem solver who doesn’t accept the status quo and is always looking for creative solutions.

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $130,000 – $165,000 per year.
• Generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.