Merchandise Handler II Personalization

The Merchandise Handler II (Personalization) is responsible for the processing and packaging of all Crate and Barrel online orders.

A day in the life as a Merchandise Handler II…

• Responsible for using machines to embroider, etch product
• Responsible for packaging merchandise, labeling, filling, and checking items to complete all customer orders
• Sets up embroidery and etching machines and follows standard operating processes to produce quality products on time
• Sets up threads, color wheel, and designs on machines and determines which hoop to use
• Cleans machines, oils machines, and changes needles as needed
• Performs “gift packaging” for each business brand as required
• Addresses and maintains quality control to ensure the embroidery and etching process is created properly on finished products
• Adheres to packaging practices, proper warehousing techniques and standards for good presentation to the customer
• Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas
• Rotates through different departments, as necessary, to meet the demands of the business
• Participates in ongoing training regarding technology upgrades and new systems applicable to the position
• Performs all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals

• Must be willing and able to operate Embroidery and Etching Machine equipment
• Must be able to see and differentiate colors
• Good communication skills
• Ability to work in a team environment
• High attention to detail and technical savviness to learn new skills
• Possess a complete understanding of training and communication resources relevant to the position
• Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals
• Basic English Language proficiency

• 1+ year of experience as Picker, Packer, or Stocker is preferred
• Experience with an Embroidery and Etching Machine is preferred
• High School Diploma or GED equivalent