Pharmacy Operations Manager

Job Overview

This position is focused on day‑to‑day non‑clinical pharmacy operations, ensuring efficient workflow, a positive patient experience, and compliance with all relevant laws and company policies. The role serves as a full‑time certified pharmacy technician working under the supervision of a pharmacist.

• Operate pharmacy systems to obtain patient and drug information and process prescriptions.
• Supervise and lead pharmacy technicians and pharmacy cashiers; manage scheduling, training, coaching, and performance management, including discipline and termination decisions.
• Assist the pharmacist in patient care activities such as registration, prescription data entry, medication preparation, counting, and verification.
• Collaborate in health services offerings (vaccines, health screenings) where allowed by law.
• Ensure compliance with company policies, state and federal regulations, and Good Faith Dispensing guidelines.
• Maintain accurate processing of insurance claims, resolve customer issues, and conduct third‑party audit participation.
• Monitor and support pharmacy financials, operational quality, and customer service with store and pharmacy managers.
• Maintain and apply knowledge of pharmacy asset protection techniques; support conflict and security monitoring.

• Engage customers and patients; greet them and offer assistance with products and services.
• Resolve customer complaints and respond to requests in a timely manner, answering non‑clinical questions to ensure a positive experience.
• Develop strong customer relationships by anticipating needs and proactively offering services.

• Assist the pharmacist in medication preparation, counting, and verification as allowed by law.
• Delegate, direct, and assign non‑clinical work in the pharmacy; ensure timely completion and hold others accountable.
• Prepare and file required reports and records for the company and government agencies.
• Coordinate and organize daily pharmacy schedule; recommend allocation of pharmacy hours.
• Manage inventory preparation and support technology/process roll‑outs.
• Ensure pharmacy cleanliness, orderliness, and adequate supply levels.
• Adhere to Good Faith Dispensing policy during all prescription‑dispensing activities.
• Communicate prescription errors to the pharmacist and follow company procedures.

• Lead performance management of technicians; recommend discipline and termination when necessary.
• Hire, onboard, train, and schedule technicians; monitor training completion.
• Identify knowledge gaps and provide hands‑on training or learning modules.
• Ensure all pharmacists and team members maintain active licensure, registration, and certifications.
• Follow company policy for recruitment, record retention, and training.

• Maintain PTCB certification through the designated training program or state‑required certification.
• Update knowledge and skills related to pharmacy and healthcare.
• Complete necessary certifications, education credits, and company e‑modules.
• Seek professional development through self‑monitoring and mentorship from the Healthcare Supervisor.

• Relay messages from support center or key emails to the pharmacy team.
• Participate in store/pharmacy meetings, including brief meetings and weekly check‑ins with the Store Manager.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (certain locations exempt).

• Previous people management/leadership experience.
• Previous experience at Walgreens with an “Exceeding Expectation” rating on the last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour - $31.00 per hour
. The actual hourly salary will depend on geography, skills, education, and experience. This role will remain open until filled.

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