Unified Communications; UC Specialist

Unified Communications (UC) Specialist

Tyto Athene is searching for a Unified Communications (UC) Specialist to support a critical initiative to modernize and support our Social Security Administration customer at a variety of locations.

• Provide technical support and troubleshoot issues related to customer telecommunications equipment, analog phones, VoIP phones, Audio Codes equipment, and Valcom overhead paging equipment.
• Repair and maintenance:
  Perform hardware repairs and replacement on telecommunications equipment, ensuring proper functionality.
• Customer Service:
  Assist customers with their devices, ensuring they understand how to use their assigned telecommunications equipment.
• Communication:
  Communicate effectively with customers and team members, both electronically and verbally.
• Training and development:
  Participate in training programs to enhance technical skills and knowledge.
• Ensuring compliance with objectives, organizational policies, procedures, and standards.
• Experience with overhead paging systems, Valcom and/or Bogen, operation, installation, and maintenance.
• Knowledge of operations and maintenance of Audio Codes MP 504/MP524s, operation, installation and maintenance.
• Other duties as assigned.

• Experience resolving complex service problems, performing expert maintenance and installs, configuring and testing all types of telecommunications equipment and services.
• Experience troubleshooting telecommunications solutions using test instruments and monitoring and diagnostic programs.
• Experience preparing telecommunications equipment for installation by testing, calibrating, or modifying equipment as required.
• Architecture and technical support documentation skills is a plus.
• Experience with Microsoft Teams Telephony desired.
• At least (5) years of experience on VoIP projects.
• Must be able to work in cramped spaces, must be able to lift 75 lbs, climb ladders, bend, squat, crawl under desks.

• Public Trust (Suitability)

• Baltimore, Maryland

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $65,000-$84,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.