Customer Service Representative

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

Start Your Career in Customer Service – No Insurance Experience Needed!

We’re expanding our team and looking for enthusiastic, customer-focused individuals to join our Llantrisant office as Customer Service Representatives. This is an exciting opportunity to step into the world of insurance, even if you’ve never worked in the industry before. If you’re passionate about helping people, eager to learn, and ready to build a rewarding career, we’d love to hear from you!

In this role, you’ll work with a variety of small to medium-sized businesses, helping them find insurance policies that meet their unique needs. You’ll ensure they have a great experience and leave with the best insurance package tailored to their requirements.

From day one, you’ll join our Training Academy, where we’ll provide you with all the knowledge and skills you need to succeed. This includes learning about insurance fundamentals, handling policies, and mastering our systems and processes.

The Training Academy will support you every step of the way, giving you supported real-world experience to make sure you have everything you need to do a great job, and be comfortable in your new career.

Training and support don’t end there either; we’re committed to your growth, offering a clear progression programme and fully funded professional insurance qualifications (CII) to help you advance your career with us.

Here’s what your day-to-day will look like:

• Assist Customers: Handle incoming and outgoing calls, helping customers with queries, updates, and concerns.
• Create Quotes and Renewals: Provide customers with tailored insurance options that meet their needs.
• Deliver Exceptional Service: Ensure every customer has a positive experience and leaves with a lasting impression of our products and services.
• Upsell and Cross-Sell: Identify opportunities to recommend additional products that suit the customer’s requirements.
• Multitask with Ease: Balance multiple tasks using a range of systems while working in a supportive, friendly, and agile team environment.

We’re looking for individuals who are passionate about helping people and eager to learn. No prior insurance experience is required; our comprehensive training programme will teach you everything you need to know.

Here’s what will help you stand out:

• A natural ability to communicate clearly and explain complex information in simple terms.
• Attention to detail to ensure accuracy when reviewing and processing information.
• Empathy and composure when dealing with customers, even in challenging situations.
• Strong customer service skills to ensure a positive experience for every customer.
• Basic computer literacy and confidence using systems.
• GCSEs (or equivalent) including English and Maths.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can…