1st Line Support Engineer

Job role:

1st Line Support Engineer

Location:

Anglesey (On site / Hybrid)

Clearance required:

Eligibility for SC Clearance (
* no sponsorship)

This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialises in delivering solutions to high‑profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in the North of Wales.

• Providing first‑line technical support to end‑users both on site and remotely.
• Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
• Managing Azure Active Directory users, groups, and policies.
• Assisting with Intune deployments and device management.
• Logging, tracking, and resolving incidents via the service desk system.
• Escalating complex issues to 2nd/3rd line teams where necessary.

• At least 1 year of experience in a 1st Line Support or Service Desk role.
• Good knowledge of M365 administration and support.
• Hands‑on experience with Azure AD.
• Experience with Intune deployments.
• Experience building laptops / Mac support.
• A proactive attitude and willingness to learn in a fast‑paced environment.
• SC clearance eligibility (or willingness to undergo clearance).

• Work with a Microsoft Gold Partner supporting high‑impact, secure projects.
• Be part of a collaborative, forward‑thinking team.
• Access to continuous training and Microsoft certifications.
• Competitive salary and benefits package.
• Opportunities to progress into 2nd/3rd line and project roles.

Click apply or get in touch with Joe Bigsby on or .

Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy.