Aftersales Manager

Location: Carmarthenshire area (with UK travel as required)

Salary: Up to £40,000

Benefits: Company Pension, 24 days holiday plus BH, Free car parking, Employee savings platform, Employee Assistance Programme

Lead. Influence. Elevate The Aftersales Experience.

This is an opportunity for an experienced Aftersales professional to step into a pivotal leadership role where your work directly shapes the customer's post-sale journey. You'll drive the continuous development of an Aftersales function, with the autonomy, visibility and support to make meaningful improvements across the wider business.

If you thrive on developing high-performing teams, enhancing service processes, and using insight to deliver exceptional customer support, this role offers both challenge and career progression.

• Influential leadership:
  You'll lead and develop an Aftersales team, setting clear direction, quality standards and KPIs that make a tangible impact.
• Lasting operational improvements:
  You'll have the scope to review, design and optimise aftersales processes, systems and reporting, leaving a long-term legacy on how customers are supported after purchase.
• Cross-functional visibility:
  Work collaboratively with Sales, Production, Logistics and Technical teams, giving you valuable involvement across the whole customer lifecycle.
• Customer-focused impact:
  Act as the senior escalation point for key accounts and technical or service-related challenges, strengthening customer relationships and driving loyalty.
• Insight-driven decision making:
  Use service data, performance trends and customer feedback to solve problems and improve service delivery.
• Career progression:
  Be part of a culture that encourages ambition, continuous improvement and personal development.
• A collaborative, supportive environment:
  Join a workplace that values openness, teamwork and accountability.

• Leading, coaching and developing a high-performing Aftersales team
• Managing day-to-day aftersales and service operations to ensure an exceptional customer experience
• Setting, tracking and delivering key KPIs around service quality, efficiency and customer satisfaction
• Using data and service insights to identify trends and drive improvements
• Working cross-functionally to resolve technical, product or service issues effectively
• Acting as the escalation point for key customers and complex aftersales challenges
• Driving continuous improvement through enhanced systems, automation and reporting
• Ensuring customer issues are resolved swiftly and root causes are addressed

• Proven experience leading or managing an Aftersales, Service or Customer Support function
• Strong people leadership skills with the ability to coach, motivate and inspire others
• A customer-first mindset and passion for service excellence
• Confidence using performance data and insights to improve processes
• Strong relationship-building skills across cross-functional teams
• A proactive, solutions-focused approach with the confidence to challenge current practices and innovate

You’ll thrive here if you value respect, accountability, openness and teamwork—and if you take pride in delivering high standards for customers and colleagues alike.

This role offers the chance to make a visible impact where your ideas, leadership and commitment to excellence will be recognised and valued.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.