Case Manager

Case Manager page is loaded## Case Manager remote type:
Hybrid locations:
MI Livonia (South) PATHtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R-100202
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* Job Description:

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* Title:

Career Coach - PATH Classification:
Non-Exempt Scope of Position
• To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement.
• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving.
• This position requires an organized individual who can efficiently handle several responsibilities simultaneously.

Essential Functions
• Provide consistent and comprehensive case management, coaching and follow-up
• Provide individualized assessment of work, family and personal development needs and opportunities
• Use a coaching approach to create collaborative, transparent relationships with participants and work with them to advance their own defined goals
• Assist participants in eliminating challenges that are hindrances to obtaining and retaining employment
• Monitor participant’s activities to meet the state’s Work Participation Rate (WPR) requirements
• Create activity plans that adhere to program policies and satisfy participation requirements
• Adhere to program policies and procedures
• Conduct regular contacts/meetings with participants and document all participant contacts and activities in case notes
• Ensure that participants follow through with planned activities, create solutions to participant attendance problems, and conduct participant noncompliance processes
• Provide referrals to appropriate community service or social service agencies when needed
• Assist in the preparation of project reports as needed (participation, placement, etc.)
• Ensure that participant documentation is complete, accurate, and valid
• Communicate and share information with partner agencies
• Develop articles that celebrate participant success stories

Education and Experience Requirements
• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• College Degree or equivalent experience required
• Workforce Development experience preferred
• Customer Service experience preferred
• A working knowledge of MS Office
• Staff providing career coaching must obtain the Career Development Facilitator (CDF) certificate within one year of hire

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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