Service Advisor

Service Advisor –
Vortex Doors

Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door repair company, is seeking a motivated Service Advisor. Candidates must have at least 4+ years of door industry experience.

• Work with customers to provide accurate and suitable products and services.
• Follow up on leads and generate new business opportunities.
• Collaborate with the Team Leader and Service Manager to achieve sales goals.
• Manage and follow up on pending service quotes within set time frames.
• Provide technical training to service technicians.
• Order shop and truck materials as needed.
• Assist in customer job scheduling and project management.
• Deliver the best Vortex experience and promote the company positively.
• Build valuable relationships with all customers, including key accounts.
• Use lead generation tools to identify commercial and industrial construction projects that may require overhead doors, initiating contact with general contractors or architects.
• Analyze blueprints, specifications, and other documentation to prepare comprehensive cost estimates for new construction projects.
• Complete cost estimates within bid date and time.
• Present and explain the benefits of our services to potential clients.
• Negotiate terms and close sales to meet or exceed sales targets.
• Maintain detailed records of sales activities, client interactions, and pipeline progress in the CRM system.
• Collaborate with the service and operations teams to ensure smooth delivery of services and customer satisfaction.

• Clear and effective communication skills, both verbal and written.
• Strong listening skills to understand customer needs.
• Results‑driven and passionate about selling.
• Interpersonal skills that balance customer and company needs.

• High School Diploma or GED.
• Ability to read, understand, and comprehend work instructions and procedure manuals.
• Effective speaking and interaction with team members and leadership.
• Problem‑solving skills in a variety of situations.
• Basic computer knowledge and willingness to learn.
• Valid driver’s license with a good driving record.
• Field service experience.
• Sales and customer service experience.

Mid‑Senior level

Full‑time

Other

Facilities Services