Midwest Regional Manager

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Position: Midwest Regional Manager

Location: Livonia, MI

Job : 728

# of Openings: 1

Backyard Products a leader in outdoor high quality wood structures including Sheds, Play Sets and Outdoor Structures is seeking an experienced Regional Manager to oversee operations of our Midwest Installed Division. With a commitment to craftsmanship, customer satisfaction, and innovation, we aim to enhance outdoor living spaces across the nation. We are seeking a dynamic Regional Manager to lead our Midwest regional operations, drive sales growth, and ensure exceptional service delivery.

The Midwest Regional Manager at Backyard Products will oversee a portfolio of retail and service locations including MI, IN, OH, MN, MO, and IL, ensuring operational excellence, financial performance, and customer satisfaction. This role requires a strategic leader with a proven track record in managing teams, fostering partnerships, and achieving business objectives in a customer-focused, output driven environment. The ideal candidate will embody the leadership qualities and operational expertise.

• Operational Leadership: Oversee multiple locations to ensure consistent delivery of high-quality products and services, aligning with Backyard Products’ standards of craftsmanship and customer satisfaction.
• Team Management: Train, mentor, and educate a team of Territory Managers and staff to achieve performance goals and uphold company values.
• Sales and Financial Performance: Achieve regional sales targets, manage and control expenses, and exceed monthly output goals.
• Customer Satisfaction: Foster our “Customer’s 1st culture”, ensuring exceptional service delivery and addressing customer concerns promptly to enhance satisfaction and loyalty.
• Strategic Partnerships: Coordinate with local management to ensure ongoing product knowledge and training with our retail partners.
• Compliance and Quality Control: Ensure all operations comply with local, state, and federal regulations, maintaining high standards of quality and safety in product installation and service delivery.
• Travel: Conduct regular site visits to ensure operational efficiency, team performance, and customer satisfaction, with approximately 60% travel within the region.

• Education: Bachelor’s degree in Business Administration, Management, or a related field is preferred. Certifications or Contractor / Home Improvement License holder or similar are a plus.
• Experience: Minimum of 7+ years in a leadership role, preferably in retail, home improvement, or construction-related industries, with experience managing multi-site operations.
• Leadership
  
  Skills:
  
  Strong ability to lead, coach, and develop high-performing teams, fostering a culture of accountability, integrity, and customer focus.
• Financial Acumen: Proven ability to manage budgets, analyze financial reports, and drive revenue growth while controlling costs.
• Customer Focus: Commitment to delivering exceptional customer experiences, with a track record of building customer loyalty and resolving issues effectively.
• Communication: Excellent verbal and written communication skills, with the ability to build relationships with team members, customers, and external partners.
• Adaptability: Ability to think creatively, adapt to changing market conditions, and implement innovative solutions to drive business success.
• Technical
  
  Skills:
  
  Proficiency in business management software (e.g., Salesforce CRM systems, Installer Software systems, Excel, and financial reporting tools) is a plus
• Other Requirements: Valid driver’s license and ability to travel frequently within the region

• Integrity and Professionalism: Uphold the highest standards of honesty and ethical conduct, reflecting the reputation of the Backyard Products 5 Habits.
• Customer-Centric Mindset: Passion for delighting customers and exceeding expectations and commitment to exceptional service.
• Results-Driven Leadership: Ability to set and achieve ambitious sales, operational, and customer satisfaction goals.
• Team Empowerment: Skill in mentoring and developing teams to reach their full potential and to exceed their monthly output target goals.

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Company car
• Opportunities for professional growth and advancement within Backyard Products.