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Director of Customer Experience & Engagement Platform

Job in Livonia, Wayne County, Michigan, 48153, USA
Listing for: AAA Life Insurance Company
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 90000 - 120000 USD Yearly USD 90000.00 120000.00 YEAR
Job Description & How to Apply Below
A respected insurance provider is seeking a Director of Customer Experience to lead member communication strategies. This hybrid position requires strong expertise in customer lifecycle communications, marketing automation, and team leadership. The successful candidate will manage an omni-channel engagement strategy aimed at enhancing member experience and retention. Qualifications include a Bachelor’s degree and experience in regulated environments, with strong analytical and communication skills essential for this transformative role.
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