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Business Management

Hybrid Director of Customer Experience & Engagement

Job in Livonia, Wayne County, Michigan, 48153, USA
Listing for: AAA Life Insurance Company
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Business Management
  • Business
    Business Management
Salary/Wage Range or Industry Benchmark: 100000 - 130000 USD Yearly USD 100000.00 130000.00 YEAR
Job Description & How to Apply Below
A leading life insurance provider is seeking a Director of Customer Experience in Livonia, Michigan, to define and deliver the member communication journey from application to settlement. The role emphasizes improving member engagement through a robust communication strategy while overseeing brand governance and collaboration with cross-functional teams. The ideal candidate will have a degree in Business or Communications and proven experience in customer lifecycle communications.

Opportunities for innovation and leadership are integral to this position.
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