Medical Assistant - Livonia

TITLE:

Medical Assistant I

LOCATION:

Livonia, Planned Parenthood Health Center

Health Center Manager

$18.25 per hour

Approximately 37.5 hours per week – Monday to Friday: 8:45 a.m. to 5 p.m.

• Medical, Dental, Vision
• STD/LTD/ Life and ADD
• FSA
• Generous PTO program
• Free healthcare at PPMI clinics for you and your immediate family

Unionized position represented by the UFCW

The purpose of this role is to provide patient‑centered medical services and education in support of the Planned Parenthood of Michigan (PPMI) mission. Medical assistants provide quality reproductive and family planning services to patients through clerical, educational, and laboratory duties. The role gathers patient information, identifies concerns, and provides information to other medical professionals to meet patient needs.

• A strong commitment to Planned Parenthood’s mission and values
• Respect, relate to, and care for diverse populations and communities
• Excellent customer service skills and a commitment to compassionate care
• Strong teamwork skills and the ability to work well with Medical Assistants and other staff such as Clinician, RNs, and Physicians

If you love the idea of making an impact on your community with a strong mission‑oriented organization, we want to hear from you! You will be an integral part of our culture which fosters respect, caring, support, teamwork, collaboration, accountability, and responsibility.

• High School diploma or GED
• Excellent customer service, organization, and communication skills

• Maintain patient records and enter information into electronic health record (EHR) systems
• Responsible for patient education, preparation, and support of patient and physician prior to, during, and after procedure(s). Procedures include but aren’t limited to: abortion, colposcopy, IUD insertion, LEEP, and vasectomy
• Participate actively and strive toward patient access and demand goals
• Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards
• Integrate equity and inclusion best practices into all job functions and patient interactions
• Promote productivity, patient donations, outreach, and other identified business goals
• Perform all duties in compliance with all applicable laws, PPMI policies, and insurance guidelines
• Perform other duties and responsibilities as assigned
• Is fully trained and signed off in EITHER the Front and Back duties outlined below for all of the services provided at their work location

• Greet patients and visitors in person or on the phone and schedule appointments as needed; refer calls to other providers for services that are out of the PPMI scope
• Assist patients with check‑in process and paperwork completion
• Obtain patient insurance information including verifying insurance and obtaining health plan authorization
• Assess patients’ financial resources including eligibility for available programs and insurances
• Collect all fees in accordance with PPMI cash handling policy and procedures
• Record financial and billing transactions in the practice management system
• Under the direction of a physician or clinician, dispense medication and supplies to patients

• Perform basic diagnostic testing including finger poke, basic vital signs, urine pregnancy testing, urinalyses, and hemoglobin, rapid HIV test, and blood draws; prepare lab specimens, requisitions, and tracking logs for transport to laboratories for evaluation
• Obtain patient vital signs including blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment; administer injections
• Prepare patients for procedures as applicable and discuss pain management options; assist clinician or physician during exams or procedures
• May participate in aftercare services
• Provide basic factual, unbiased patient education and general information regarding pregnancy management options (including abortion options, risks, and adoption resources), information and risks on birth control methods (BCM), sexually transmitted infections (STIs), and all other basic health care…