Fleet Dispatcher

Overview

A day-in-the-life of a Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.

In this role, you will also have the opportunity to:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver / customer escalations in accordance with established procedures
• Provide explanations to customers and reports / document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members / customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
• Ensure proper maintenance of tow trucks, service vehicles and equipment
• Assist coworkers and less-tenured dispatchers, as necessary

• Excellent written and verbal communication
• Call center environment experience, Past experience dispatching calls
• Positive Attitude and willingness to succeed
• Work in a fast-paced environment
• MUST be a Team-player
• Excellent Problem-solving skills
• Willingness and ability to work irregular hours, weekends and/or holidays.
• Customer service experience
• Knowledge of policies and procedures (service benefits) relative to emergency road service

• Hourly Wage + Bonus
• Career Advancement
• Health Insurance;
  Dental/Vision
• 2 Weeks paid vacation
• Holiday Pay
• Expense Reimbursement