Customer Service Representative

Join to apply for the Customer Service Representative role at Overhead Door Corporation
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• Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation.
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Delivery Responsibilities As Required. Including Driver Qualified (valid License).
• Assist in unloading and loading vendor and customer vehicles.
• Monitor completion of daily customer LTL shipment including UPS.
• Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Other duties as assigned.

• 1-3 Years Customer Service Experience, Door Industry Preferred.
• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Basic Math Skills Required.
• Willingness to learn product and processes.
• Education:
  
  High School Diploma or GED
• Physical / Work Environment Requirements:
  Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds.

Disclaimer:
All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This document does not crate an employment contract, implied or otherwise, other than an “at will” employment relationship.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Wholesale Building Materials