Store Processing Supervisor​/Dock Supervisor

Mission

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The purpose of the Store Production/Department Supervisor is to oversee the production process and the personnel assigned to that process with a focus on meeting established production/sales quotas/goals.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. The requirements listed are representative of the minimal education, experience, skills, and/or abilities required for the position.

• Assign, direct and ensure completion of daily tasks for production/department team members, including housekeeping for spaces assigned.
• Trains new team members on production expectations and processes.
• Provides quality control inspections, ensuring that only the best product makes it to the floor. (Good, Better, Best)
• Tracks and reports production at scheduled times.
• Participates in production processes as needed.
• Proficiently uses cash register at locations that require.
• Implement assigned strategies to meet product acquisition, production and sales goals for the day/week/month.
• Knowing the product acquisition, production and sales goals.
• Diligently implement product rotation process.
• Communicates with assigned personnel to place supply orders for next day s processing.
• Supports management with store maintenance and appearance.
• Follow procedures for maintenance and safety concerns.
• Maintains a clean and organized workspace, ensuring the work spaces are prepared for the next day s production.
• Looks for ways to improve donor and shopper experience.

• Communicates with the Store Management regarding all facets of the store s operations, keeping them updated on incidents and concerns for assigned areas.
• Supports management in creating a positive understanding of policies and procedures.
• Directs complaints and criticism to management.
• Supports the protection of the resources under their supervision.
• Implement Product Control Procedures preventing shrinkage through theft or spoilage.
• Control property, utility and product supply waste.

Other duties as assigned by manager or assistant manager.

• Donation Area Supervisors
  • Sort, load, and unload all SA trucks per center policy while ensuring order and safety for all items being loaded/unloaded.
  • Receive and receipt donated material as requested by donor, tracking donations per center policy
  • Courteously advise donors of material which is not acceptable.
  • Where and when applicable, power sort donations as they come in.

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

High School Diploma or currently pursuing.

Retail sales production and/or thrift store experience is highly preferred. Has experience following and giving direction.

• Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel.
• Basic computer skills including but not limited to the use of payroll program and the ability to learn other programs or systems that are adopted by the TSA ARC.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use basic math skills.
• Must be able to pass a pre-employment drug test and background test.

Oversees production team members assigned by management. This may include paid staff, volunteers and beneficiaries.