Inside Sales Administrative Assistant

Overview

Storch Products Company is seeking detail-oriented and proactive Administrative Assistant to join our Sales team in Livonia, MI. The ideal candidate will be responsible for handling a variety of administrative and clerical tasks to support our daily operations and acting as a bridge between our sales team on the road and our office. This role requires excellent organizational skills, strong communication abilities, and a high level of customer service.

• Sales Support:
• Greet in-person customers and help as needed.
• Manage customer blanket orders and ensure weekly updates.
• Assist with quoting parts and providing sales support.
• Assist with customer post shipment follow up calls/emails.
• Compile potential customer leads and research current market trends.
• Assist with regular updates to the Storch company website with current product listings and special magnet offers.
• Order Entry:
• Use our ERP System JobBoss2 to create customer quotes and orders.
• Enter customer orders into the system accurately and promptly.
• Monitor order status and provide updates to customers.
• Process orders by verifying order details and customer information.
• Track order status and resolve any issues or discrepancies.
• Save order-related documents into customer folders.
• Manage returned products and process refunds or exchanges.
• Administrative Duties:
• Answer customer calls and direct them to the appropriate department.
• Acknowledge new orders within 4 hours within customer portals and/or email.
• Prepare and manage proforma invoices.
• Process shipping documents to support customer orders.
• General Duties:
• Maintain accurate records and documentation for various administrative tasks.
• Assist with other general administrative tasks as needed to support the team.

• Professional & Technical Skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams) and CRM/ERP systems (e.g., JobBOSS2, Hub Spot, or similar).
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects at once.
• Accurate data entry skills with attention to detail when handling customer orders, shipping documents, and invoices.
• Comfortable learning and using customer portals for order entry and shipping coordination.
• Sales & Customer Support
• Client-focused with a proven ability to deliver excellent customer service.
• Strong written and verbal communication skills for handling customer inquiries, quotes, and follow-ups.
• Experience supporting inside or outside sales teams by preparing quotes, managing blanket orders, and tracking customer activity.
• Skilled at conflict resolution and handling difficult customer situations with professionalism.
• Personal Attributes
• Detail-oriented and committed to continuous improvement.
• High level of integrity and strong work ethic.
• Self-motivated, results-driven, and able to work both independently and in a team setting.
• Coachable, open to feedback, and adaptable to changing priorities.
• Resourceful problem-solver with initiative and creativity.

• High school diploma (associate’s degree in business administration, sales, or related field preferred).
• Previous administrative or sales support experience in a manufacturing or industrial setting is a plus.
• Must be able to work on-site during standard business hours.
• Compliance with Storch’s drug-free workplace policy (no use of illegal drugs or marijuana, even recreationally; subject to pre-employment and random screenings).

• Benefits:
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources
• Potential for growth and advancement within the organization
• Paid Time Off:
• 7 Paid Holidays:
  New Years, Memorial, Independence, Labor, and Thanksgiving days, Christmas Eve and Day
• Up to 10 PTO days in your first year
• Michigan ESTA Sick Time Policy
• Employees in good standing are eligible for quarterly profit-sharing plan after completing their first full quarter.
• Annual performance reviews
• Top Tier Benefits available on the 1st of the month after completing 60 days of work.
• Health, Dental, EAP, Discount Vision, $50,000 term Life Insurance policy, Long-Term Disability Insurance, Financial Coaching and Support through Ramsey Smart Dollar.