P2P Procurement Spc

P2P Procurement Spc Job
-10820 Short

Description:

Supports a HIGH VOLUME of inbound customer calls for the Client Shared Procurement Services (TH SPS) operations. Answers all internal/external customer order status inquiries and/or complaints (telephone, mail, fax, web) regarding SPS operations Complete

Description:

In accordance with Client's Supply Chain policies and procedures, process invoices or purchase orders for a variety of goods and services requested by supported locations of the combined Procurement and Accounts Payable Shared Services department. The majority of Purchase Order and invoice transactions are handled by automated systems and/or outsourced suppliers. This position primarily focuses on discrepant orders/invoices and any urgent supply and payment situations.

Key responsibilities include organization and/or prioritization of work assignments in placing and resolving issues with orders or invoices using a variety of automated and manual methods for a large number of suppliers. Perform a variety of transactions utilizing an automated Supply Chain Information System. Participates in problem root cause analysis and communicates problems and/ or solutions to leadership or key members of Supply Chain.

Routinely handles confidential records and participates in discussions surrounding confidential matters relative to supplier relationships and expected to maintain confidentiality with the Supply Chain Management department. Serves as a resource for colleagues regarding policies/procedures, rules/regulations and customer standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Knows, understands, incorporates, and demonstrates the Mission, Vision and Values of Client in leadership behaviors, practices and decisions.
2. Processes transactions in a computerized supply chain system with moderate supervision which include:
* Assists with the resolution of discrepancies or problems that prohibit timely ordering of goods and services or timely payment of invoices.
* Identifies repetitive problems and works with Team Leads and/or Supervisors on corresponding process improvements
3. Supports critical transactions for customers that include urgent orders and credit hold situations that require immediate resolution.
4. Maintains a working knowledge of Accounts Payable and Procurement and adheres to department policies and procedures. Maintains appropriate knowledge of Supply Chain policies and procedures and know what types of invoices are applicable to the purchasing policy. Determines if a purchase order is not required based on current policy.
5. Identifies invoice and purchase order discrepancies, offers solutions and participates in department meetings. Communicate on a regular basis with Supervisor, Supply Chain and colleagues to resolve discrepancies. Follows up on outstanding discrepancy issues in a timely manner.
6. Runs ad hoc reports.
7. Responds to inquiries from vendors and colleagues regarding information related to accounting matters, policies and procedures. Maintains good rapport and cooperative relationships and approaches conflict in a constructive manner.
8. Provides support and assistance to Accounting and colleagues with respect to accounting information and requests (i.e. managing cash flow, escheats, etc.) 9. Maintains appropriate knowledge of projects and activities and account categories for capital expenditures, to ensure proper recording of capital transactions. 10. Utilizes some working knowledge of Electronic Data Interfaces (EDI) for Accounts Payable and

Requisition ing to assist with failure resolution. 11. Responds to inquiries from vendors regarding outstanding invoices, or backorders, overnights and returns. 12. Maintains HIPAA compliance and confidentially of information received, pertaining to but not limited patient, physicians, and colleagues. 13. Responsible for performing these duties within established departmental service level agreements and achieving established performance standards 14. Maintains a working knowledge of applicable Federal, State and local laws/regulations;

the Client Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. MINIMUM QUALIFICATIONS
1. High School Diploma and 2 years of related experience utilizing supply chain, business, customer service skills or an equivalent combination of education and experience. College coursework or an associate degree in accounting, supply chain/logistics management or related field preferred. Knowledge of general bookkeeping, accounting principles, regulatory standards, and compliance requirements as well as mathematical and computer skills are necessary.
2. Knowledge of Microsoft Excel is required.
3. Microsoft Word and Web based application experience is highly desirable.
4. Ability to work independently and in collaboration with others with moderate supervision. Must be…