Parts Specialist

Essential Job Functions

• Follow and promote all customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.)
• Greet retail/walk-in customers friendly and assist with selection.
• Assist managers/installer service specialists serve professional customers.
• Complete assigned company training relevant to position.
• Provide excellent telephone service by answering, accurately looking up parts and quoting prices, recommending premium/related items, and offering Low‑Price Guarantee.
• Maintain and secure cash drawer accurately; accept cash/checks, make accurate change, process credit card transactions.
• Process exchanges and returns for credit in a friendly manner in accordance with policies.
• Address and resolve customer complaints friendly manner.
• Assist with daily image maker and planogram updates: freight receival, stocking shelves, fronting/facing, cleaning.
• Perform daily operational tasks: prepare new/core/warranty merchandise returns to DC, assist monthly stock adjustments, inventory cycle counts.
• Operate brake lathe and store test equipment after training.
• Perform in‑store services for customers (install wipers, test/charge batteries, scan codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries when needed.
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, professional customer service.
• Multitask handling customers on phone and in store simultaneously.

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish desired).

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option, and provide your requested accommodation, and position details.