Member Service Representative - Livingston

Applicants should apply
by January 26, 2026
and attach a cover letter and resume.

Sam Houston Electric is not accepting applications at their offices. Sam Houston Electric is an equal opportunity employer.

Job Title: Member Service Representative (Livingston)

Department: Member Services

Reports To: Office Supervisor

Responsible for collecting and processing money received daily; researching customer accounts to ensure all data is correct; updating customer accounts, assisting customers with problems and questions, providing product information and selling other products and services offered other than electrical service such as night lights; rotating between front office, drive through, call center and branch office locations; preparing correspondence; issuing and processing service orders;

accepting and processing new account applications and setting up new customer accounts on the customer information system; researching account history and reviewing credit documents accessing fees and deposits on new accounts according to established policies; arranging alternate payment plans; making credit extensions and collection decisions according to established policies. Required to provide after-hour phone support during outage situations.
Bilingual in English/Spanish is a plus.

Interviewing and assisting customers applying for new service, requesting termination of service or requesting additional services or products and initiating the necessary service orders.

Providing reliable information to customers with regards to deposits, meter reading and billing information, credit, rates, service rules, and historical data on accounts.

Preparing correspondence to customers.

Processing payments received; preparing daily checkouts including reporting money collected on cash edit and balancing cash drawer.

Determining if a customer qualifies for an extension in paying their account balance and preparing the necessary forms.

Researching and/or maintaining and updating information on customer accounts.

Required to travel to other branch offices when needed.

Other duties may be assigned.

This is not a supervisory position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have good communication skills, both verbal and written. Must be able to count and handle money.

Associates Degree in Business Administration or a related field or equivalent experience performing one or more of the essential duties and responsibilities. Customer service and PC experience, particularly experience with Microsoft Office products preferred.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers and other employees of the organization. Bilingual in English/Spanish is a plus, must be fluent in English and Spanish.

Ability to calculate figures and amounts such as percentages, penalties, discounts, interest, commissions, proportions, averages, etc.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Valid Driver’s License

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constant listening and verbal communication by telephone or in person to customers, the general public, co-workers and other business associates.

Must be able to…