Operations Specialist

* As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
* The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
* Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related queries, working in close partnership with our global teams.
* Monitor client queries investigate and troubleshoot errors and work with internal groups to provide resolution.
* Respond to client requests by providing detailed analysis and feedback.
* Work closely with internal teams for system enhancements/escalations.
* Participate in internal/external training needs. Educate clients on upcoming product enhancements/changes.
* Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the trade flows and help troubleshoot issues faced by the client.
* Configure the product as per the client’s requirement with regard to trade confirmation.
* Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.
* Develop and maintain productive client relationships.
* Coordinate across internal teams across the global operations footprint to achieve a positive outcome for client experience.
* Respond to client requests by providing detailed evaluation and feedback.
* Participate in the testing of system enhancements.
* Identify and track system issues, partnering with technology teams to ensure delivery.
* Able to read, write and speak both English and Japanese language fluently (at a native or business level proficiency) to provide direct support to Japanese-speaking Clients, in addition to our Global clientele.
* Fresh graduate, recent graduate and experienced candidates are welcome.
* Keen interest in or basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products (FX, Equity, FI, Credit or Futures)
* Fluent in both Japanese and English language to provide direct support to Japanese-speaking Clients.
* Ability to work in a fast-paced environment with client orientation
* Willing to consider any candidate who can demonstrate a passion for technology, strong problem-solving skills, and excellent communication abilities.
* Excellent interpersonal, written and verbal communication skills
* Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.
* Health & Wellness:
Health care coverage designed for the mind and body.
* Flexible Downtime:
Generous time off helps keep you energized for your time on.
* Continuous Learning:
Access a wealth of resources to grow your career and learn valuable new skills.
* Invest in Your Future:
Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
* Family Friendly Perks:
It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
* Beyond the Basics:
From retail discounts to referral incentive awards—small perks can make a big difference.
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