Retail Customer Advisor

Three Retail Customer Advisor

Location:

336 Almondvale South, The Elements, Livingston, United Kingdom, EH54 6HR

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance

Working Hours:

30 hours across 5 days per week, including weekends on a rotation basis

We’re here to build a network the UK can count on – one that connects people, places and potential. Vodafone Three believes everyone deserves the same chance to stay connected, and we’re building that future today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three: join us at the heart of change—investing sustainably and creating opportunities that last. We’re expanding connectivity and reimagining what a connected nation looks like, with significant investment in 5G and digital infrastructure. Your work will power businesses, services and communities across the country.

We move at pace because what we’re building matters. We’re proud of our progress and just getting started. Our Retail Customer Advisors deliver first-class customer service and help us meet sales targets as a team.

As a Retail Customer Advisor, you will understand and meet each customer's unique needs as they enter your store. Your customer service dedication and knowledge of our products and services will help us achieve high standards while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences by tailoring and promoting our products and services.
• Performance Enhancement:
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for general mobile or network-related enquiries, ensuring a prompt resolution.

• Customer Focused:
  Passion for delivering exceptional customer service and understanding customer needs.
• Team
  
  Collaboration:
  
  Ability to work well within a team and contribute to a positive, high-performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided, so no prior knowledge of our products is required.

Worried that you don’t meet all the desired criteria exactly? We value inclusion and encourage you to apply even if your experience doesn’t align with every part of the description. Our recruitment team can help you see how your skills fit in.

What we offer:

competitive pay and bonuses, up to 31 days off plus 2 bank holidays and paid personal days (pro-rata). Benefits include discounts and a pension plan, plus learning and development tools.

Need to know: we provide reasonable adjustments for interviews through our Talent, Diversity & Inclusion teams and DEI Networks. If you require adjustments, contact your recruiter or email  for guidance. We use AI in parts of our business to boost innovation and efficiency, but we care about your unique experiences and achievements. During the interview, rely on your own knowledge and skills to show who you really are.

#Vodafone Three