Salesforce Administrator

Job Summary

JOB DESCRIPTION - Salesforce ADMINISTRATOR

Location:

London

Division:
Ticketmaster Global, with LN International

Line Manager:
Global Salesforce Service Delivery Manager

Employment Type:

Full-time, 40hrs per week

This role is a core function within our Global IT department and will report to the Global Salesforce Team Operations Manager. This role will work in partnership with the Global Salesforce Business Analyst Team and the Global Salesforce Administrator Team. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems.

Alongside this, the role will form close partnerships and collaboration with our global business partners that utilize the Salesforce technology platform and have a requirement in the future. Another important element is the understanding and assurance that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global LNE data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure, following both IT and Information Security policies.

This role is supporting the existing Salesforce deployments as well as developing and enhancing systems. This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day‑to‑day operations.

Primarily responsible for the developing solutions within our global Salesforce eco‑system, participating in the designing and build of our Global Salesforce Platforms and its associated technologies, for both our Global TM Business and Live Nation for International. Working within a team of Salesforce Developers, across the globe to delivery best in class technology solutions and service to our business partners.

This role is responsible for developing global Salesforce solutions using technologies such as SFDC, Heroku and J2EE. Responsibility for owning and designing of complex solution components, following all stages of the software development life cycle. Also you will be expected to provide BAU support to the global business.

• Serve as system administrator for the  environments with ~2000 users
• Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Creating workflows, formula fields, roll up summary fields, assignment rules, roles, profiles, settings etc., including coding and testing new programs and existing program changes
• Work independently with members of the user community to define and document development requirements
• Assist in training new and existing associates. Support the adoption of best practices and grow  skill set across the organization
• Develop and apply advanced Salesforce functionality to solve business problems
• Proactively identify ways to leverage Salesforce to improve business outcomes
• Create and update data models, custom objects, forms, functions and workflows
• Complete all required documentation to meet department standards
• Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies
• Ensuring that are systems are kept safe, secure, and compliant

• 2+ years' experience as a Salesforce Administrator
• Experience of standard & extensible functionality of Salesforce Sales, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud & Pardot
• Salesforce Certified Administration experience
• Able to quickly gain a working knowledge of the teams' various software applications
• Strong exposure to Salesforce products
• Easily recognises system deficiencies and implements effective solutions
• Business facing role: understanding and delivering on enhancement requests, supporting existing functionality.
• Knowledge of options and how to handle security requirements such as single sign on and data security Experience using Salesforce data tools (Data Loader, Workbench)
• Salesforce Flows
• Interest in progressing from Salesforce Administrator towards a Developer track
• Platform Developer I knowledge or certification considered a bonus
• Working understanding of Git Hub and version control concepts (e.g. pull requests, collaboration with developers)
• AI-curious mindset, with interest in using automation or AI-assisted tools to improve efficiency and reduce manual effort

• Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisions
• Clear and structured communicator, particularly when documenting issues and solutions
• Ability to lead and work in an Agile development environment
• Ability to travel for training,…