Ecommerce Technical Analyst

Responsibilities

• Responsible for cleaning, analyzing, interpreting, and displaying data using different approaches and business intelligence tools known as data analysis.
• Responsible for supporting a select group of digital tools and solutions and managing the implementation and migration of data.
• Support or help lead the demonstration of solutions and training for users on digital technology provide collateral and updated training documents.
• Serve as an escalation point to troubleshoot non-common issues and user onboarding.

• Responsible for supporting a selected group of digital tools and solutions and managed the implementation business process modifications project management training and communications of those technologies across the organization and targeted user base.
• Leads the demonstration of solutions and training for users on our internally grown digital technology provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
• Assists with developing planning organizing and executing all administrative tasks for a project.
• Observes project activities to ensure contribution by team members.
• Performs incidental project coordination including planning research analysis and implementation of deliverables and action items.
• Acts as project sub-task lead on small projects.
• Assigning numerical value to essential business functions to assess and compare performance over time.
• Preparing reports for the management stating trends patterns and predictions using relevant data.
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps enabling them to make crucial decisions based on various facts and trends.

• Familiarity with the eCommerce industry is a plus
• Experience using data analyst tools
• Experience presenting to peers management and other stakeholders
• Excellent communication and problem-solving skills
• Outstanding organizational skills
• Multi-tasking abilities
• Detailed oriented
• Critical Thinking
• Exceptional teamwork and leadership skills to help other technical support workers
• Ability to learn new technologies implement their usage within the team and train others
• Personable and attentive excellent customer service skills
• Strong interpersonal skills
• Manage daily tasks
• Experience analyzing data sets to find ways to solve problems relating to a business customers

• Backend Support of Systems
• Data updates in ecommerce migrations
• Identifying new trends in data updates
• Supporting new features related to websites Wesco supports

• Uploads, spreadsheet prep for importing into new backend systems
• Document/SOP clean ups and folder management for Digital Support