Projects Manager, People Operations

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.

As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

This is a high-impact role at the heart of a forward-thinking, global People Team driving transformational initiatives from technology innovation, policy evolution, and process modernisation. Reporting to the VP, People Experience and Infrastructure, the role blends strategic project delivery with a sharp focus on process excellence, leveraging AI-powered tools and automation to capture, map, and optimise workflows. The Project Manager takes end-to-end ownership of people initiatives—ensuring delivery is on time, within scope, and on budget while remaining a hands‑on contributor alongside project teams.

Success in this role depends on building strong, trusted partnerships across People Operations, People Technology, Regional People Leads, external vendors, and cross‑functional business teams acting as a connective thread that keeps diverse stakeholders aligned and moving in the same direction. This is an opportunity for a project leader who is equally comfortable managing complexity and driving continuous improvement and who is excited about shaping how AI and smart process design can elevate people function for years to come.

• Lead projects from initiation to closure, ensuring clear scope, milestones, and ownership are defined and agreed by all relevant stakeholders from day one.
• Use project tracking tools to monitor progress, flag risks, and surface interdependencies before they become blockers.
• Act as the driving force that keeps complex, multi-workstream projects moving forward with pace and purpose.
• Proactively resolve issues and maintain momentum across all phases of delivery.

• Capture and document existing People Team processes with precision to accelerate documentation and surface inefficiencies.
• Translate complex workflows into clear, accessible process maps that form the foundation of a scalable shared service model.
• Identify opportunities to simplify, automate, and improve processes to enhance efficiency, scalability, and user experience.
• Refine and implement changes that deliver measurable improvements for both the People Team and the wider business.

• Apply structured change management principles to ensure new ways of working are effectively adopted and embedded.
• Design and deliver communication plans, training programmes, and feedback mechanisms that bring stakeholders on the journey.
• Use data and sentiment insights to gauge adoption levels and adjust the change approach where needed.
• Ensure changes are fully integrated into business-as-usual practices, not just launched, but truly landed.

• Take an active, hands‑on role during critical delivery phases such as system go‑lives, policy rollouts, and training programmes.
• Produce high-quality project materials including guides, briefings, and timelines to increase speed without compromising quality.
• Partner closely with functional experts to ensure every deliverable is grounded in operational reality and meets the bar for excellence.
• Support internal adoption by creating clear, practical materials that help people understand and navigate change.

• Build trusted relationships across People Operations, People Technology, Regional People Leads, and…