IT Field Engineer

razorblue role

We are looking for an ITField Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

• Collaborate with Service Desk and Implementation teams to provide tailored technical support and professional services.

• Diagnose and resolve technical issues; implement systems and technologies to ensure client satisfaction.

• Deliver onsite (90%) and remote (10%) support, troubleshooting Windows devices, mobile tech, and networking equipment; familiarity with Apple systems is a plus.

• Maintain accurate records and elevate unresolved cases.

• Visit client sites, manage workload to meet SLAs, and uphold professionalism.

• Pursue certifications and continuously develop skills while adhering to company values:
  Get Sh
  * t Done, Always Improving, Do What We Promise, Do the Right Thing, Strive for More and Stronger Together.

Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!

Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech‑savviness will truly shine here.

We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own personal growth mindset, we would love you to apply.

• Full Clean Manual UK driving license is essential

• Strong communication, and relationship-building skills

• Administering Microsoft Active Directory, AD-Sync, Intune& Office 365

• Familiarity with Apple devices and operating systems is a plus.

• Experience working on PC and laptops, including Windows/Mac installations and internal part replacements.

• Comp TIA, Relevant Apprenticeship or higher education

• People centric approach & service

• Competent with Windows desktop & application support

• Tablet and mobile device support

• Basic network troubleshooting incl. ping and trace route

• An understanding of razorblue's business, clients and the market it works in

• Excellent conversational fluency in English is required to clearly explain complex technical issues.

Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level.

Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate.

If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022.

We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork.

• Base salary of £29,000per annum depending on skills and knowledge

• 25 days holidays per annum + public holidays + the ability to purchase 10 more

• Your birthday off (Obviously!)

• £2000 Referral Scheme Bonus – if you know any other techies that want to join us

• Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us)

• Fully funded training and accreditations to expand your skillset

• Two paid charity volunteering days per year

• Discounted Broadband (Necessity)

• Life insurance

• Private Health Insurance with AXA Health

• Quarterly team social fund

• Cycle to Work scheme

• Gear up with the latest tech toys through our partnership with Currys

• Cruise around in an eco‑friendly electric car with our EV Scheme

We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require…