Director of Engineering & Technology - Aftermarket Services Transformation

Who we are and what we do?

We help our customers deliver products to the world which have a profound impact on people's lives.
From ultrasound units and 3D printing to network security applications and in-flight Wi‑Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world‑class customer service.

Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.

We are seeking a technically acute, strategic Director of Engineering & Technology to lead the global transformation of our Aftermarket Services (AMS) value stream (repair, refurbishment, lifecycle extension). This is a pivotal role where you will act as the principal investigator, driving the mandate to integrate Industry 4.0 methodologies, advanced diagnostics, and automation across our service operations worldwide.

Your mission is clear: translate cutting‑edge technology into pragmatic, scalable solutions that redefine our service delivery, significantly improving cost efficiency, repair cycle time, and product quality in a service environment.

• AMS Technology
  
  Roadmap:
  
  Define and own the 3‑5 year technical strategy for the AMS segment. Prioritize and champion investments in technologies like Automated Test Equipment (ATE), Predictive Diagnostics (ML/AI), and IoT systems to maximize service performance.
• Pioneering Innovation: Lead the full technology lifecycle, from proof‑of‑concept through global scaling, for complex, multi‑site technology deployments that drive operational efficiency.
• Data‑Driven Diagnostics: Oversee the development of advanced diagnostic tools and algorithms, ensuring repair data is converted into actionable intelligence that provides critical feedback loops to our New Product Introduction (NPI) teams.
• Global Process Optimization: Architect new, highly efficient AMS process flows, actively seeking opportunities for automation using Collaborative Robotics and sophisticated vision systems to improve throughput and quality.

To succeed in this role, you must possess the following blend of strategic, domain, and people leadership skills:

• Strategic Vision & Influence: Proven ability to create a compelling future vision for AMS technology and operations, and successfully influence diverse executive stakeholders to secure necessary investment and operational buy‑in.
• Aftermarket Services Domain Expertise: Direct, demonstrable experience (12+ years total, 5+ years dedicated) in Sustaining Engineering or Aftermarket Services operations, understanding the distinct value proposition versus traditional manufacturing.
• Strong Manufacturing Acumen: Expert‑level understanding of how complex products are built and the ability to apply that knowledge to design robust service and diagnostic solutions.
• Exceptional People Leadership: A strong track record of coaching, mentoring, and developing technical talent. You must have the capacity to grow and lead a team of 5‑10 technical leads/engineers from an initial base of one direct report.

Minimum experience and qualifications:

• Minimum of 12 years of progressive experience in an Engineering or Technology leadership role.
• Bachelor's degree in Engineering, Computer Science, or a related technical field is required (Master's or MBA preferred).
• Highly Desirable (Nice‑to‑Haves):
  • Experience managing and leading through high ambiguity in services and manufacturing.
  • Familiarity with manufacturing software (e.g., MES) integration and practical automation experience.
  • Previous experience in the Electronics Manufacturing Services (EMS) sector, preferred, but not essential.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work…