Director of Engineering & Technology - Aftermarket Services Transformation

Overview

Director of Engineering & Technology - Aftermarket Services Transformation. Join to apply for the Director of Engineering & Technology - Aftermarket Services Transformation role at UPSTAGING YOUR HOMES.

• AMS Technology
  
  Roadmap:
  
  Define and own the 3-5 year technical strategy for the AMS segment. Prioritize and champion investments in technologies like Automated Test Equipment (ATE), Predictive Diagnostics (ML/AI), and IoT systems to maximize service performance.
• Pioneering Innovation:
  Lead the full technology lifecycle, from proof-of-concept through global scaling, for complex, multi-site technology deployments that drive operational efficiency.
• Data-Driven Diagnostics:
  Oversee the development of advanced diagnostic tools and algorithms, ensuring repair data is converted into actionable intelligence that provides critical feedback loops to our New Product Introduction (NPI) teams.
• Global Process Optimization:
  Architect new, highly efficient AMS process flows, actively seeking opportunities for automation using Collaborative Robotics and sophisticated vision systems to improve throughput and quality.

• Strategic Vision & Influence:
  Proven ability to create a compelling future vision for AMS technology and operations, and successfully influence diverse executive stakeholders to secure necessary investment and operational buy-in.
• Aftermarket Services Domain Expertise:
  Direct, demonstrable experience (12+ years total, 5+ years dedicated) in Sustaining Engineering or Aftermarket Services operations, understanding the distinct value proposition versus traditional manufacturing.
• Strong Manufacturing Acumen:
  Expert-level understanding of how complex products are built and the ability to apply that knowledge to design robust service and diagnostic solutions.
• Exceptional People Leadership: A strong track record of coaching, mentoring, and developing technical talent. You must have the capacity to grow and lead a team of 5-10 technical leads/engineers from an initial base of one direct report.

• Minimum of 12 years of progressive experience in an Engineering or Technology leadership role.
• Bachelors degree in Engineering, Computer Science, or a related technical field is required (Master's or MBA preferred).
• Experience managing and leading through high ambiguity in services and manufacturing (Nice-to-Have).
• Familiarity with manufacturing software (e.g., MES) integration and practical automation experience.
• Previous experience in the Electronics Manufacturing Services (EMS) sector, preferred, but not essential.

At Plexus, were at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries helping our customers in creating the products that build a better world.

• Bespoke development plan
• Online learning and formal development programs
• Full-time, permanent employment contract
• Enhanced pension contributions
• 33 days of annual leave (inclusive of public holidays)
• Paid family leave
• Private medical insurance
• Group income protection insurance
• Employee Assistance Program (EAP)
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to work scheme
• Volunteer time off
• Flexible Hybrid Working Available (role dependent)
• Life assurance
• Occupational health
• Vision care discounts
• Discount schemes
• Company sick pay scheme
• Onsite gym/ discounted gym

We value diverse perspectives and encourage people from all backgrounds to apply. We look at candidates holistically, balancing work, education and additional experiences. We do not rely on culture fit alone.

Relevant notes: