Customer Service Advisor

We are pleased to be working in partnership with a key client within construction in Livingston and are looking for a Customer Services Advisor to join their team. In this role, you will play a key part in supporting our customers by managing enquiries and complaints relating to works carried out on behalf of our client, while providing clear and timely updates on progress.

Hours:

8am-4.30pm
Salary: upto £35,000 DOE in industry

The Role:

You will be responsible for investigating and resolving customer queries, ensuring customers feel listened to, informed, and supported throughout their journey.

Key Responsibilities:

Responding to customer enquiries via phone and email in a professional and timely manner
Investigating customer queries and concerns, identifying causes and agreeing appropriate resolutions
Managing complaints with empathy and professionalism, turning challenges into positive customer experiences
Keeping internal systems up to date with accurate records of customer communications
Proactively updating customers on the progress of works
Collecting, collating, and analysing data relating to customer enquiries and complaints to support continuous improvement

The ideal candidate:

Strong verbal and written communication skills
Ability to listen effectively and manage conversations confidently, including in challenging situations
Genuine understanding of customer needs
Patient and empathetic approach
Strong organisational skills
Strong problem-solving ability
Ability to manage a varied workload efficiently
Adaptable and flexible in responding to a wide range of customer enquiries
Comfortable using technology
Proficient in Microsoft Office, particularly Excel
Confident in building positive relationships both internally and externally

Please apply with an up to date CV or contact Millie for more information - (phone number removed)

INDPERM