Helpdesk Administrator

Position: Helpdesk Administrator (Permanent)
Helpdesk Administrator

Location:

Livingston, West Lothian
Sector:
Facilities Management

Employment Type:

Full-time, Permanent

About the Role

We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently.

Key Responsibilities

* Receive, log, and prioritise maintenance requests via phone and email

* Allocate jobs to engineers and approved subcontractors

* Monitor job progress and update clients regularly

* Ensure all works are logged accurately on the CAFM/helpdesk system

* Liaise with engineers to confirm attendance, completion, and follow-up actions

* Manage reactive and planned maintenance calls within SLA targets

* Raise purchase orders and process job-related documentation

* Maintain accurate records and reports

* Provide excellent customer service at all times

About You

* Previous experience in a helpdesk, scheduling, or facilities administration role preferred

* Strong organisational and time-management skills

* Confident communicator with a professional telephone manner

* Ability to prioritise workload in a fast-paced environment

* IT literate with good working knowledge of Microsoft Office

* Experience using CAFM systems is advantageous but not essential

* Problem-solving mindset with strong attention to detail

What We Offer

* Competitive salary (dependent on experience)

* Monday to Friday, office-based role

* Supportive team environment

* Training and development opportunities

* Long-term career progression within Facilities Management

How to Apply

To apply , please submit your CV with a brief cover note outlining your relevant experience