Helpdesk Administrator

Helpdesk Administrator

Location: Livingston, West Lothian
Sector: Facilities Management
Employment Type: Full-time, Permanent

About the Role

We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently.

Key Responsibilities

• Receive, log, and prioritise maintenance requests via phone and email

• Allocate jobs to engineers and approved subcontractors

• Monitor job progress and update clients regularly

• Ensure all works are logged accurately on the CAFM/helpdesk system

• Liaise with engineers to confirm attendance, completion, and follow-up actions

• Manage reactive and planned maintenance calls within SLA targets

• Raise purchase orders and process job-related documentation

• Maintain accurate records and reports

• Provide excellent customer service at all times

About You

• Previous experience in a helpdesk, scheduling, or facilities administration role preferred

• Strong organisational and time-management skills

• Confident communicator with a professional telephone manner

• Ability to prioritise workload in a fast-paced environment

• IT literate with good working knowledge of Microsoft Office

• Experience using CAFM systems is advantageous but not essential

• Problem-solving mindset with strong attention to detail

What We Offer

• Competitive salary (dependent on experience)

• Monday to Friday, office-based role

• Supportive team environment

• Training and development opportunities

• Long-term career progression within Facilities Management

How to Apply

To apply, please submit your CV with a brief cover note outlining your relevant experience.