AWS IVR Engineer - Mobile

We have an exciting opportunity for an AWS IVR Engineer to join Tesco Mobile where you will be working as part of Engineering Squad within our 'Run and Operate' chapter and helping the team manage and maintain our AWS Connect IVR solution. This solution was recently migrated from a third party to our own AWS Connect infrastructure. Although you will be the SME, you will work very closely with the rest of the Dev Sec Ops  team that manages the Tesco Mobile cloud platforms to ensure existing standards are followed as well as cross‑skilling them to integrate into the BAU support service.

Tesco Mobile are the UK’s biggest ‘virtual network operator’ (we’re powered by O2’s network) and for over a decade now we’ve won all the top awards for customer happiness.

We have a track record of doing things differently and shaking up the mobile industry. And we’re fiercely proud of being ‘supermarket mobile’, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of our small yet diverse and mighty team, where everyone is valued. Everyone gets the opportunity to get stuck in and make a difference.

We’re an Agile organisation. Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what really matters. It’s more than just a ‘methodology’ to us – it’s our way for everyone to give their best.

• Act as the AWS Connect technical lead within the squad to support them with the migration.
• Be critical of the current solution and suggest improvements.
• Work with the Chapter Lead to agree how the new in‑house AWS Connect IVR solution can be transitioned to BAU support.
• Share knowledge with other members of the chapter.

We are looking for the following skills & experience:

• Significant commercial experience using AWS Connect.
• Significant experience with AWS.
• Experience producing quality user documentation.
• Be a great teammate – live the Tesco Mobile values.

• Experience working with Service Cloud Voice integration.
• Experience writing and maintaining deployments using code (Terraform preferred).
• Commercial experience with Azure.

We never ask for money during our hiring process. Any request for payment made in the name of Tesco is not legitimate. Please report suspicious activity to

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award‑winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance – 5 × contractual pay
• 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please
• Opportunities to get on – take advantage of our ongoing learning opportunities and award‑winning training, to help you achieve the job and career you want

to read more about the full range of benefits we have available for our colleagues.

A 50-50 joint venture between Tesco and VMO2…