Advice and Support Officer

Overview

Location: Liverpool & Sefton

Hours: Part-time (approx. 20 hours per week)

Salary: £30,925 pro rata

Contract: 12-month fixed term (potential for extension subject to funding)

Are you ready to become a hero in sensible shoes?

At Age Concern Liverpool and Sefton, we believe that retirement should come with more perks than just a free bus pass and the ability to nap anywhere, anytime. We’re on the hunt for a Benefits Advice and Support Officer—a champion of paperwork, a wizard of welfare, and a friendly face for those who need it most.

Your mission (should you choose to accept it):

• Guide older people through the maze of state benefits, helping them claim what’s rightfully theirs.
• Offer confidential, accurate advice—no jargon, just plain English and a smile.
• Assist with applications and benefit checks.
• Build bridges with local agencies and spread the word about our service.
• Help us secure funding so we can continue making a difference, one pension credit at a time.

What we’re looking for:

• Experience in welfare benefits advice or similar support services
• A strong understanding of benefits for older people (Pension Credit, Attendance Allowance, Housing Benefit, Council Tax, TV License, Travel Passes—you get the idea).
• Excellent communication skills and the ability to work independently (and occasionally as part of a team that loves tea and biscuits).
• Commitment to equality, diversity, and safeguarding principles.

Why join us?

• Make a real difference in the lives of older people—help them feel supported, valued, and financially secure.
• Work in a supportive, flexible environment where your expertise is celebrated.
• Gain valuable experience in advice services and fundraising—perfect for your CV and your sense of purpose.
• Enjoy flexible working arrangements and a team that understands the importance of work-life balance.

Closing date:

How to apply: Send your CV and cover letter to Megan.

Parker@ageconc