Service Engineer

Role Purpose

Join our dynamic team as a Service Engineer, where you'll play a vital role in keeping people and properties protected! You'll be responsible for servicing and maintaining cutting-edge intruder alarms, fire alarms, CCTV, and access control systems—ensuring they operate at peak performance. Occasionally, you'll also take on installation projects, bringing security solutions to life. With a strong focus on customer satisfaction, you'll provide top-tier service while upholding the highest industry standards.

If you're passionate about technology and making a real impact, this role is for you!

• Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure peak performance and security.
• Manage your own workload effectively
  , prioritizing tasks to meet service and installation deadlines.
• Diagnose issues, repair faults, and replace components as needed to keep systems operating reliably.
• Complete all paperwork accurately and on time
  , ensuring compliance with company and industry standards.
• Keep your vehicle stocked with essential materials and tools to maximize efficiency on the job.
• Deliver outstanding customer service
  , providing expert advice and support with a professional approach.
• Participate in the standby and call-out rota
  , responding swiftly to urgent service needs.

• A relevant qualification or equivalent in the electrical industry.
• Current full driving license.
• Experience of working in a service environment.

At Pointer, we believe in teamwork, innovation, and a proactive mindset. We’re looking for individuals who not only share our values but also thrive in a collaborative environment. If you’re someone who enjoys problem-solving, takes initiative, and approaches every challenge with a positive, can-do attitude, this could be the perfect opportunity for you!

• An excellent and engaging communication style
• Customer centric and focused on end-to-end project ownership
• Proactive, resilient and a team-player
• An ambassador for the Pointer brand
• An advocate of IBL and the Pointer values
• Curious and passionate about continuous improvement
• Effective time management and self-organised.
• Computer literate with proficient knowledge of MS Office.
• A full clean driving license
• Must be eligible to work in the U.K.

• Financial Security & Rewards
• Competitive salary with an annual review
• Company pension to help secure your future
• Employee referral scheme—recommend great people and get rewarded

• Generous holiday allowance to recharge and unwind
• Flexible working options
  * to fit your lifestyle
• Career progression opportunities—we invest in your future
• Training & professional membership support
  * to help you develop your skills
• Life assurance for peace of mind
• Access to private GP services—because your health matters
• Annual flu jab to keep you feeling your best
• Employee discount scheme—save on top brands
• Company car

* Some benefits are role-dependent.

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.