Sales & Customer Service Representative

Base pay range

Job Title: Sales & Customer Service Representative

Location: Liverpool, Hybrid

Salary: £25,877 - £27,515 plus up to £2,000 performance related bonus per annum, once established within your role

Job Type: Permanent, Full Time

Working hours:

37.5 hours a week between 9:00am and 17:30pm, Monday to Friday including 1 in 3 Saturdays 09:00am - 17:30pm.

The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

• Quoting and closing new or renewal business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

• A positive "can do" attitude
• Excellent verbal and written communication skills
• Great listening skills
• High level of accuracy and attention to detail
• Good problem solver
• Ability to work in a fast paced environment
• Ability to multi-task and manage time effectively
• Demonstrate patience and empathy
• Excellent customer service skills, with a confident and polite telephone manner
• Previous Insurance or Financial Services Industry Experience

At Acorn Insurance, we are proud of our Liverpool roots and our growth as part of the Acorn Group. We bring over 40 years of specialist insurance expertise and operate across the UK with a large workforce and a strong policy value in 2024.

Our values include:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling
• Grow with us: career fairs, leadership programs, and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options
• Recognition awards, social events & more

We are committed to an inclusive, supportive workplace. We back this up with actions and accreditation from organisations that support people and growth, including Mindful Employer, Disability Confident, Menopause Friendly, Armed Forces Covenant, Great Places to Work, and Best Place to Work recognitions.

If you are seeking a company with a strong culture, clear career progression, and a people-first approach rooted in Liverpool, grow with Acorn.

We will conduct relevant employment checks prior to your start, including a standard criminal record check and an insolvency register check.

Visa requirements:
We can only consider applicants with at least one year remaining on their Graduate or Post-Study Work visa. We are not able to offer visa sponsorship at this time.

We are committed to an inclusive, supportive recruitment process and can accommodate adjustments during recruitment or after joining the team.

Relevant previous titles considered:
Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant.

• Entry level

• Full-time

• Other

• Consumer Services