One Stop - Shift Leader

About the role

We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco.

As a Shift Leader, you will work in a fast‑paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.

The customer is at the heart of everything we do, so you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands‑on approach.

With your guidance, your store will always remain a safe place to work and shop.

• Take ownership of store activities by running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations.
• Coordinate the team to deliver the easiest shopping trip in the community.
• Open/close the store and complete duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Act as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries.
• Support the Store Manager to coordinate seasonal, community and charity events, creating an inclusive atmosphere.
• Ensure the store is always clean, tidy, and well‑presented.
• Prioritize the replenishment of products that matter to our customers.
• Ensure point of sale and shelf edge labels reflect what good looks like.
• Take immediate action for any overcharges and prevent any recurrence.
• Proactively manage queues in store to deliver a great shopping trip.
• Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.
• Be knowledgeable about the store and coordinate others to deliver practical improvement actions.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver communication to the team, ensuring they are kept well informed.
• Look at ways to simplify operations and share ideas with the Store Manager.
• Always put the customer first and consider them in everything you do.
• Resolve customer queries promptly, leaving them with a smile.
• Adjust service to meet individual customer needs.
• Recognize and celebrate colleagues delivering great service.
• Identify and remove obstacles to delivering great service.
• Resolve colleagues’ queries in the absence of the Store Manager or escalated to Store Manager where appropriate.
• Ensure the store is staffed appropriately; react to short‑term absences/sickness by finding cover for shifts.
• Be a keyholder for the store and attend alarm call outs as necessary to ensure safety and security.
• Monitor and act on internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
• Coordinate colleagues to meet customer needs and the operations of the store, feeding back to the Store Manager any issues with colleagues during shifts.
• Balance your time across service and replenishment areas of the store.
• Actively support the Store Manager in managing absence within the store, ensuring return‑to‑work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
• Build meaningful relationships with the Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to raise relevant issues in a timely manner, seek out advice and support when needed and benefit from coaching opportunities.

If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. Therefore you will be required to undertake a Post Office financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

• Communication Skills
• Customer Focus
• Problem‑Solving
• Teamwork
• Attention to Detail
• Adaptability
• Technical Skills
• Time Management

One Stop is committed to making everyday life easier…