Floor Manager - Beauty Floor

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FLANNELS is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids designer clothing, footwear and accessories. Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK's major cities from Liverpool, and Leeds to Birmingham and Sheffield. We have over 35 stores nationwide and with a portfolio of over 200 brands, FLANNELS offers a refined selection of the season's most inspiring and sought-after collections

As Beauty Floor Manager, you will play a key role in delivering an exceptional luxury beauty experience while leading and motivating the Beauty team within our flagship store.

You will:

• Deliver a premium, personalised service to all customers, using expert beauty knowledge
• Confidently demonstrate and apply products while making tailored recommendations
• Drive individual and team sales, taking ownership of KPIs and commercial results
• Lead, coach, and develop Beauty Ambassadors on the shop floor
• Build strong client relationships and proactively drive customer loyalty
• Plan and deliver in-store beauty events in collaboration with brand partners
• Maintain high standards of visual merchandising, cleanliness, and presentation
• Ensure exceptional personal grooming in line with company standards
• Support stock management, operational tasks, and compliance
• Work closely with the wider store management team to support store performance
• Champion FLANNELS culture, values, and brand image at all times

You are passionate about luxury beauty and trends, confident in a fast-paced retail environment, and motivated by delivering results through people.

You will bring:

• Experience in luxury beauty or premium retail (make‑up artistry desirable but not essential)
• A proven ability to deliver inspirational, personalised customer service
• Strong commercial awareness and a customer‑first mindset
• Confidence, resilience, and high personal energy
• Excellent communication skills and a natural coaching style
• A proactive approach to learning and self‑development
• Flexibility to work retail hours, including weekends, evenings, and key trading periods

• Basic rate salary £35,222 per annum
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands