Business Manager; Beauty

Overview

For over twenty years, Pat McGrath has been concepting, launching, and developing luxury cosmetic brands, countless runway shows, breakthrough marketing campaigns, and editorial spreads. With a creative vision that has made her a tour de force with an undeniable influence, Pat McGrath knows no boundaries.

We are looking for experienced Beauty Account Managers to join our team in our Luxury Flagship Store in Liverpool.

As Business Manager for a truly outstanding luxury cosmetic brand that knows no boundaries, you will offer an exceptional level of one-to‑one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for beauty and for delivering a world‑class client experience.

• Provide expert application of Pat McGrath Lab cosmetics products from everyday looks to special events.
• Maintain specialised product knowledge and reinforce the Pat McGrath application techniques with your team.
• Accountable for achieving sales goals.
• Analyse sales and create strategies with management to consistently meet and exceed goals.
• Share your knowledge to provide customers with exceptional and personalised service.
• Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting—understand that there is more to the customer experience than just selling.
• Manage customer feedback and use it constructively to continually raise the bar for service, sales and retail standards.
• Adapt to day‑to‑day challenges. A flexible role may require you to work across different departments, bringing your service excellence and collaborative spirit throughout.
• Use your natural curiosity to stay ahead of the latest trends by expanding your knowledge of products and competitors.
• Own the planning and delivery of in‑store events.
• Replenish stock as needed and keep testers and counter clean and attractive to ensure the brand is presented at the highest level.
• Build a clientele and model excellent customer service.
• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss.
• Ensure compliance with all policies and procedures.
• Champion our company culture and values.

• Experienced Lead Makeup Artist with a minimum of 2 years’ experience.
• Ability to perform makeup applications that align with the brand service menu.
• Confidently connects artistry and education to sales.
• Social/digital portfolio of work with a significant following (preferred).
• Comprehensive knowledge of current beauty trends and latest products.
• Excellent communicator capable of engaging positively with all customers.
• Well informed—develop excellent product knowledge by following trends and staying aware of competitor activity, alongside brand training.
• Sales and service expert—deliver extraordinary service and take initiative to provide additional services where appropriate.
• Assist clients with product knowledge, makeup applications, and purchases throughout the store.
• Flexible and responsive to business needs; comfortable taking responsibility for tasks beyond the role expectation.
• Coach and self‑driven—upskill and learn personal artistry skills, working with management, trainers, and brand artists.
• Embodies our values as a trusted and respected colleague.
• Flexible to work retail hours, including days, nights, weekends, and special events in a fast‑paced environment.

• Basic rate salary £30,222 per annum.
• Weekly/Monthly & Quarterly Commercial Bonuses.
• Stocktake Bonuses.
• Commission‑led bonuses across a wide range of products.
• Monthly Group Rewards and Recognition.
• Long Service awards.
• Wide range of Development Courses with National Qualifications.
• 28 Days Holiday.
• 50% Instore Uniform Discount.
• Discounted Gym membership.
• Group Wide 20% Discount across all Frasers Group brands.

Please note this is a full‑time role with a variety of shifts including daytimes, evenings and weekends.