Customer Experience Coordinator

Location: Liverpool

Department: Non-Clinical

Salary: £12.47 per hour

Hours: 25

Contract Type: Permanent

We’re looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. You will work the fixed pattern of Tuesday to Friday 2pm‑7pm and Saturday 10am‑3pm. Our Customer Experience Coordinators are often the first point of contact for customers, seen at reception and on the phone. They play a vital role in delivering a fabulous, long‑lasting impression.

We will provide comprehensive training and full access to CPD for veterinary reception teams through the BVRA (British Veterinary Receptionist Association). You will greet customers and pets upon arrival, guide them to the waiting area, offer refreshments, complete the check‑in process on a tablet, discuss services such as Pet Health Plans, and finally facilitate a smooth check‑out. The ideal candidate is outgoing, proactive, confident and eager to support our customers.

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

Work in our purpose‑built, spacious veterinary practice with the most fantastic facilities and a team passionate about providing the very best care to all animals, day and night. Our colleagues span a broad range of specialities and many are working toward certificates to enhance their clinical skills. We constantly pursue new initiatives to support skill growth and provide continuous CPD across all levels.

We are part of the UK’s largest, independent, family‑owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets live long, happy and healthy lives with their families. Our state‑of‑the‑art surgeries are purpose‑built, light and spacious, equipped with the latest technology, and we are committed to an environment that offers exceptional clinical care.

Our colleagues love their work, our patients are calm, and our customers feel assured.

We are continually investing in developing our growing team and there’s never been a better time to join us!