Deputy Porter Services Manager

Overview

To provide effective management to the Portering Services department. The post holder is responsible for the performance of the porter department through effective management of the porter shift managers and services ensuring the service is always delivered to the highest quality and most economical cost. The post holder will ensure that all operations are conducted to a high standard of customer care and in line with policy and practices.

The post holder will identify and highlight opportunities for the improvement of the service.

• Manage and motivate staff to maintain high service standards, ensuring shift managers complete regular checks and meet compliance requirements. Oversee service delivery within budget, adjusting provision as needed with the porter services manager.
• Recruit, induct, and train staff, ensuring appraisals, mandatory training, and development plans are maintained.
• Lead positively through change, creating local policies aligned with Trust standards.
• Plan and manage complex rotas based on service demand, ensuring adequate cover and training time. Act as a visible leader and role model.
• Conduct interviews on sickness, bereavement, discipline, and grievances with professionalism and tact. Ensure Trust policies are followed to maintain governance and service quality.
• Manage Datix incidents, departmental risk assessments, and attend meetings or presentations for service improvement. Maintain effective communication with internal teams and contracted organisations on issues such as pay, rotas, and hours. Liaise with wards to ensure portering services meet agreed levels.
• Monitor compliance systems, quality processes, KPIs, and in-house audits to support patient experience and clinical services. Produce timely reports, manage performance, and provide assurance on quality and safety. Develop reporting tools, analyse data, and support Facilities teams in meeting targets.
• Oversee the porter budget, report discrepancies, and submit monthly recharge templates.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.

Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Manage and motivate staff to ensure high standards of service are set and always maintained. To ensure shift managers are completing regular service checks and compliance within the department is monitored and met.

Ensure that the service is delivered within the agreed budgetary framework assuming responsibility for all expenditure. The post-holder will regularly adjust service provision making changes to existing arrangements in conjunction with the porter services manager.

Ensure that all staff employed within the department are effectively recruited and inducted into the…