Fast Track Motor Supervisor

Fast Track Motor Supervisor

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Working alongside the Team Leader to ensure the team deliver their work to standards as agreed in the clients’ SLAs, while maintaining the commercial benefit to Keoghs.

• Provide technical support and guidance to Motor team members to assist in them reaching their full potential, using the technical competency frameworks.
• Through supervision of the team members’ work, assist with identifying areas for development, evaluate the training and development that has been provided and to identify where support can be provided.
• Implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of team members.
• Provide feedback to the Team Leader on the quality of work and training needs of the team members so that there is a unified approach by the Team Leader to the technical development of the team members.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• Handle a caseload of Fast Track files.
• In the absence of the Team Leader provide operational assistance as and when required.

Working Hours
35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch.

• Experience in civil litigation claims handling / as a legal File Handler or suitably qualified
• Experience of handling Fast Track RTA litigated case load (including credit hire)
• An understanding of insurance litigation practice and processes together with indemnity principles
• Knowledge of the litigation process / working knowledge of the CPR
• Good advocacy skills
• Good client care skills and evidence of working to client guidelines
• High level of analytical skills
• Excellent listening, verbal and written communication skills
• Ability to prioritise work, keep to deadlines and work under pressure
• Ability to anticipate problems and identify solutions
• Experience of time recording and billing systems
• Excellent IT Skills
• Necessary:
  Qualified solicitor / CILEX with necessary practice rights

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation