Operations Manager

Operations Manager

Location: Office-based (Hampshire)

Salary: £55,000-£75,000 + Benefits

We are looking to appoint a Practice Manager to support the operational leadership of the business.

Working closely with the Director and leadership team, the Practice Manager will help oversee the day-to-day running of the practice, ensuring that people, systems and processes operate smoothly. This is a broad and varied role suited to someone who enjoys taking ownership, improving processes, and supporting a growing business.

• Support the management of HR processes including contracts, onboarding, absence management and appraisals
• Maintain clear reporting structures across the team
• Support the development of trainee financial planners
• Act as a key point of contact for HR-related matters
• Oversee back-office systems and internal technology
• Identify opportunities to improve efficiency and processes
• Manage relationships with IT and software providers
• Ensure data integrity and system compliance
• Support the business in meeting network and regulatory requirements
• Act as a key operational contact for compliance-related matters
• Monitor regulatory communications and ensure updates are implemented internally
• Maintain internal policies and procedures
• Oversee the smooth running of office operations
• Manage suppliers, facilities and general business administration
• Support business planning and operational projects
• Identify operational risks and implement improvements

• Experience in a senior operations, practice management or business management role
• Experience with in financial services
• Strong understanding of HR processes
• Confident working with systems and business technology
• Highly organised with strong attention to detail

• Experience working within a financial advice network or similar environment
• Experience supporting a growing business through operational change
• Experience improving internal processes