Operational Support Manager

Responsibilities

• Support the Programme Manager in delivering operational and administrative services for specified specialities.
• Manage administration and screening teams, including recruitment, sickness management, staff appraisals, and day‑to‑day operations.
• Monitor national and local Key Performance Indicators and ensure adherence to operational processes and plans.
• Arrange and chair regular team meetings, ensuring agreed actions are completed.
• Deputise for the Programme Manager as required.
• Collaborate with other specialities and Care Groups to deliver cross‑cutting initiatives and contribute to the CIP target.
• Escalate risks appropriately and ensure screening standards and KPI’s are met.
• Provide on‑hand support to staff, answering queries and addressing operational issues.
• Use data and information to inform decisions and meet tight timescales.

• Degree level or equivalent experience.
• Line management or business qualification or equivalent.
• Recent demonstrable experience of operational management, with responsibility for supporting delivery including clinical quality, people management, budget understanding and successful performance targets.
• Experience of staff management including recruitment, sickness management and delivering staff appraisals.
• Understanding and appreciation of diversity.
• Knowledge of NHS access targets.

• Awareness of key issues and pace of change facing the NHS, and ability to assess impact on services.
• Knowledge of computerised financial, management, budgetary and workforce information systems.
• Knowledge of governance arrangements and standards in the NHS.
• Excellent communication skills, including mediation, negotiation and training.
• Problem‑solving using a solution‑focused approach with persuasive and influencing skills.
• Coaching and values‑led management style that encourages engagement and empowerment.
• Proficiency in using data and information to prepare responses within tight timescales.
• Ability to support business planning processes on behalf of the speciality/specialities.
• Monitoring of activity plans to meet performance targets within tight financial controls.
• Monitoring agreed policy on behalf of the speciality/specialities.
• IT literate and able to use standard office software and bespoke systems.
• Ability to work in an environment with frequent interruptions and stressful, unpredictable situations.

Applicants must be 18 years or older, or within 3 months of their 18th birthday. The role does not offer visa sponsorship for Band 2/3 positions with a salary below £25,000; applicants need to meet the person specification to be considered for interview.

The postholder will have access to vulnerable people and must undergo a Disclosure and Barring Service check as required by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) and the 2020 amendments.

The Trust is committed to promoting equality and diversity; applicants from under‑represented groups are encouraged to apply.