Loss Prevention Team Leader

• Working 37.5 hours per week, scheduled across any 5 days out of 7, between 06:00am and 22:00pm.
• Based at our Liverpool Head Office

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores

• Discounts UK wide on retail, leisure, hospitality venues
• Employee Assistance Programme with 24/7 confidential counselling and advice line
• Low-cost voluntary insured health cash plans and cancer cover

We’re looking for a Loss Prevention Team Leader to lead our CCTV Monitoring and Incident Team, helping to protect the business by identifying loss risks early and driving effective follow‑up through clear reporting and investigation.

In this role, you’ll take ownership of the day‑to‑day leadership of the CCTV Monitoring and Incident Team, ensuring the team operates effectively and delivers against departmental KPIs.

You’ll coach and develop colleagues, set clear expectations and maintain high standards around accuracy, confidentiality and professional judgement.

• Lead, coach and manage the team, creating clear ways of working and consistent standards
• Manage performance in line with departmental KPIs and service expectations
• Work with HR to support inductions, resolve employee issues and progress formal cases
• Conduct investigations and chair disciplinary hearings where required
• Review CCTV footage alongside incident reports to build an accurate understanding of events
• Log store incident reports via telephone and internal systems
• Provide 24‑hour CCTV monitoring coverage
• Collate, analyse and share daily data to support team priorities and improvements
• Identify and report unusual store activity and policy breaches clearly and promptly
• Record, log and report relevant incident and investigation data
• Investigate suspicious transactions, till adjustments and cancelled sales using CCTV
• Review footage following alarm activations or out‑of‑hours access
• Monitor driver deliveries and staff behaviour, including non‑scanning, purchases, and cashing up

We’re looking for a confident, detail‑led Loss Prevention Team Leader who combines strong people leadership with an analytical mindset and sound judgement. You’ll be comfortable working with confidential information and making decisions in a fast‑paced environment, often under pressure.

• Proven experience supervising or managing a team in a fast‑paced environment
• Strong working knowledge of Microsoft Office and general IT systems
• Ability to handle confidential and sensitive information with discretion and sound judgement
• Strong analytical skills and commercial awareness, with attention to detail
• Ability to work independently, under pressure, and to strict deadlines
• Highly organised, with the ability to manage conflicting priorities
• Strong questioning, reporting and information‑handling skills
• Clear written and verbal communication skills