Head of Communications; FTC

About us

We're the team behind digital retailer Very. Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you're high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you'll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you'll love making it sparkle for millions of Very customers. ✨

You’ll lead all internal and external communications for The Very Group, ensuring our communications strategy and narrative is clear, compelling, and aligned to our vision, values and long‑term priorities. You’ll be responsible for protecting and enhancing our brand reputation, guiding corporate messaging, and ensuring clear and consistent communication across all audiences.

Reporting to the chief people officer, you’ll lead a talented communications team of 7 and partner closely with senior leadership to deliver impactful communication strategies that support our business goals.

• Shape and deliver a clear, aligned communications strategy covering both external and internal audiences.
• Partner with the Exec and senior leaders to ensure our narrative, tone and priorities land consistently.
• Lead, coach and develop a high‑performing communications team.

• Oversee all corporate comms, including press activity, media responses, thought leadership and digital channels.
• Manage reputational issues and support crisis communications when needed.
• Build strong relationships with media, advisors, regulators and key stakeholders.

• Lead the internal comms team to deliver engaging, timely communications and colleague events.
• Ensure clear, consistent messaging across all internal channels.
• Equip leaders with the tools they need to communicate effectively with their teams.

You’ll bring a strong mix of strategic leadership, exceptional judgement and hands‑on communication expertise.

We're looking for someone with:

• Significant experience leading external communications in a complex organisation, ideally within retail or financial services.
• Proven ability to influence and build strong relationships at every level, including Exec and shareholder representatives.
• Experience leading and developing high‑performing teams.
• Deep knowledge of internal communications strategies, tools and best practice.
• Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Strong project management skills and experience overseeing large‑scale events.
• Confidence working under pressure, managing complex issues and navigating fast‑moving situations.
• The ability to show good judgement and decisiveness, particularly in challenging situations.
• Proficiency with digital communication channels and content production tools.
• A collaborative, energetic mindset, with enthusiasm for contributing to wider business culture.

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £10,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• Linked In learning access
• Bonus potential (performance and business‑related)
• Up to 25% discount on
• Matched pension up to 6%
• More benefits can be found on our career site

Please note that the talent acquisition team are managing this vacancy directly, and if you’re successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any…