Access Centre Supervisor | Women's NHS Foundation Trust Job Liverpool area,England UK,Management

Access Centre Supervisor | Liverpool Women NHS Foundation Trust

Employer: Liverpool Women NHS Foundation Trust

Location: Liverpool, L87SS

Pay:

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 28/03/2026

About this job

An exciting opportunity has arisen for a motivated, experienced and enthusiastic individual to lead our Admin and Clerical Teams within the Patient Access Centre at Liverpool Women Hospital.

This Supervisor post requires responsibility for the management of the Antenatal Access clerical team primarily, ensuring an efficient service is provided while optimising the use of resources.

The job requires a high level of liaison with other hospital departments and the Directorate Management Team.

You will be required to be proactive, problem solve and take initiative to support efficiency of our services.

Effective communication skills are essential alongside the ability to prioritise workload.

Responsibilities

To manage the team, ensuring that all appropriate services are involved.
This includes highlighting problems or delays with appointments and taking appropriate action where required.
Updating systems (eg. Digicare/K2) to meet the needs of service demands, for example making changes to clinicians' templates.
Ensure sufficient allocation of clerical staff within the team to maximise effectiveness, working in conjunction with the Community Administration Manager to ensure both areas are adequately staffed.
To monitor current activity and consider changes to future activity to ensure national standards will be achieved within appropriate timescales.
To make a judgement on corrective action and adjust accordingly.
Ensure performance of the team is monitored and make changes when necessary to ensure effective utilisation of resources.
Cross cover as required within the patient access centre when support is required across other teams.
To implement Trust policies and local directorate procedures for own area.
To participate in the formulation of directorate and local policies and comply with Trust policies.
To have an understanding and awareness of financial constraints.
To exercise independent judgement when dealing with enquiries from patients, staff, relatives and Healthcare Professionals and resolving where possible.
Responsible for clerical staff recruitment and retention, including shortlisting, interviewing, local induction, mandatory training, absence management, appraisal, disciplinary and capability procedures.
To ensure that the clerical service is adequately staffed at all times, organising working hours and staff leave effectively.
To complete monthly payroll returns and including overtime payments and ensure ESR is updated accordingly with staff changes.
To ensure good communication and effective relationships are maintained both within the clerical team and with health professionals, internal and external, to provide an effective service.
To receive regular communications and deliver to the clerical team.
Validation and monitoring of patients waiting for appointments in K2, ensuring the chronological scheduling of these.
To line manage members of the administration team, including compliance with standard operating procedures.
To support the Operational Services Manager and Divisional Manager by ensuring resources are used appropriately.
To lead and motivate a team of Appointment Co‑Ordinators and Call Handlers.
To deputise when required and as appropriate for the Patient Access Manager.
To work with the Divisional Management Team to understand the forthcoming activity schedules and ensure there is adequate capacity to meet demand, coordinating leave, cover, clinic backfill or additional capacity as required.
To perform departmental audits.
To monitor waiting times for follow up and produce trajectory plans to reduce backlog.
To oversee the booking of antenatal appointments.
To work with the Information Team and Operational Managers to develop Patient Target Lists to ensure patients receive appointments at the clinically appropriate gestation.
To work with the Information Team to develop reports to monitor DNA/cancellation rates and clinic utilisation.
To assist with regular…


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