Haematology Operations Manager

Ensure continuity of Haematology diagnostics services across four MWL pathology sites. Timely, accurate and safe delivery of tests. Optimises KPIs and equipment utilisation in line with service delivery. Drives innovation. Oversees regulatory and Quality Assurance standards compliance (e.g. HSE, UKAS, NEQAS). Leading staff management and workforce stability. Coordinates training and development. Leads on incident investigations and near misses and ensures learning to reduce clinical risk.

JD & PS are currently under AfC review and are subject to change.

• Provide specialist expertise in Haematology and be the lead scientist in the area.
• Resolve day to day management issues in Haematology Blood Sciences for all aspects of the patient pathway.
• Utilise effective change management, people management and project management skills to implement projects within the department.
• Oversee performance management systems to ensure services meet agreed service specification including key performance indicators and other local and national targets.
• Ensure business continuity plans are in place.
• Work closely with the lead clinician for Haematology and the service lead to develop the service and manage risk.
• Ensure effective systems for the management, recording and reporting of risks, complaints, patient safety, clinical audit, clinical effectiveness and COSHH.
• Ensure incident reporting and complaints management procedures are followed, used as a learning opportunity and that appropriate actions are taken to inform changes to service delivery and reduce the risk of recurrence.
• Work with other managers and colleagues to identify, manage and minimise risks within the Trust's Risk Management Framework.
• Lead in recruitment and selection of staff.
• Responsible for initial stages of disciplinary procedures, personal development, management of sickness absence and allocation of responsibilities of staff.
• Analyse and use performance management data to inform and improve service delivery.
• Provide support to enable services to develop a business‑focused approach.
• Contribute to and support the implementation of service redesign to support current and future business requirements.
• Promote and support the development and enhancement of service delivery models across the multiple Haematology sites within Pathology.
• Participate in service reviews to ensure all sites/areas are fit for purpose.
• Support the Service Manager's contribution to major bid processes.
• Contribute to the formulation of strategies and plans, including the Annual Report for Pathology Services.
• Contribute to Trust-wide strategic and planning processes.
• Support patient and public involvement in the way services are planned, developed and provided.
• Support the transition of new services into the Trust.
• Motivate, encourage and engage teams and coach individuals to achieve and embrace organisational objectives, key performance indicators and new ways of working.
• Maintain and seek to improve communication channels with commissioners, staff, patients and other stakeholders, even where the substance of the communication may be difficult or contentious.
• Ensure CPD is kept up to date and internal and external learning is attended in line with job requirements, ensuring learning is shared within the team.

• Fellowship of the IBMS and a Master's degree or equivalent.

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed…