Claims Operational Team Leader

Position: Claims Operational Team Leader (Permanent)
Job Title:

Claims Operational Team Leader

Location:

Liverpool, office based

Salary: £34,710 - £37,752 plus an achievable annual bonus of £2500, paid quarterly

Job Type: Permanent, Full Time

Working Hours:

37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.

About the Role:

We're seeking a proactive and driven Claims Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in accidental damage.

This role requires someone who leads from the front, champions a culture of openness, and delivers results through people focused leadership.

You will also play a key role in ensuring we're there for our customers when they need us the most with speed, ease and understanding.

What you will be doing:

Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
Conduct regular one-to-ones, performance reviews and objective setting
Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
Champion continuous improvement and process efficiency within the department
Collaborate with other team leaders and managers to ensure alignment across departments
Ability to interpret MI and use data to drive performance
Monitor claim quality and compliance through regular audit and feedback loops

What we're looking for:

Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
To lead by example and endorse the company behaviours and values
Previous motor claims experience would be advantageous however not essential
Highly motivated self-starter
Clear, focused and determined approach to problem solving
Authoritative manner with ability to listen
Persuasive, strong, and confident communication skills
People Management experience essential

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgement

Benefits:

35 days' holiday (including bank holidays) with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us:
Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer - championing mental health and wellbeing
Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
Menopause Friendly accredited - supporting every stage of life
Armed Forces Covenant signatory - honouring those who serve
Great Places to Work fostering an engaging and positive workplace culture
Best Place to Work for Development - proud to be investing in people's future
Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of;
Claims Operations Manager, Incident Reporting Team Leader, Claims Manager, Insurance Claims Team Leader, Insurance Claims Operations Support Supervisor may all be considered