Senior People Operations Manager

Senior People Operations Manager – Liverpool, Merseyside, Cheshire

Patch: Liverpool & wider Merseyside, Cheshire and expanding into Lancashire (travel across the region; you’ll need to drive – split your time between client visits and desk-based operations)

We’re the people behind the people!

Arc powers flexible staffing for hospitality, events, venues, and match days nationwide. We find brilliant talent, support them to thrive, and deliver unforgettable experiences for our clients.

If it’s buzzing, busy, or iconic… chances are Arc people are behind it.

This isn’t just a leadership role; it’s your chance to own the Liverpool hub. You’ll lead a high-performing team, shape recruitment strategy, grow client portfolios, and set the standard for operational excellence across Merseyside and beyond.

If you’re a leader who thrives on impact, autonomy, and making things happen, this is your moment.

You’ll run your hub like a business, with responsibility for people, operations, and growth:

• Lead, coach, and inspire your Liverpool based People Ops team to deliver seamless staffing and recruitment solutions across Liverpool and surrounding areas.
• Devise recruitment strategies, forecast targets, and ensure compliance with all relevant laws and regulations.
• Oversee onboarding, training, and welfare, ensuring the right people are in the right roles.
• Drive new business and maximise existing client accounts through strategic planning and relationship management.
• Build and nurture long-lasting relationships with clients, acting as their main point of contact.
• Champion Arc’s social, environmental, and community initiatives, managing budgets and supporting hub financial targets.
• Conduct appraisals, coach your team, and foster a collaborative, high-performance culture.

We’re looking for someone who brings energy, ideas, and connections. You could:

• Unlock new client partnerships and venues across Liverpool and Merseyside.
• Introduce innovative approaches to recruitment, retention, and operational efficiency.
• Build strong university and community talent pipelines (University of Liverpool, Liverpool John Moores, Edge Hill, Liverpool Hope, Liverpool Institute for Performing Arts).
• Drive creative solutions in transport, logistics, and candidate experience.
• Build presence in key venues and events.

• Full UK driving licence + regular access to a car (site visits across the region).
• Right to Work in the UK.
• Proven leadership in people operations, staffing, or recruitment.
• Have hospitality or events staffing experience in the area/s listed.
• Are familiar with workforce management or scheduling platforms.

• Our salary band is broad because we’re hiring for the right individual, not a level. Whether you’re hungry to succeed, driven to make an impact, or ready to accelerate your career, Arc offers the platform and reward structure to make it happen. Performance bonus is linked to hub delivery and growth.